Guaranteed for Holiday Delivery
While we’ll do all we can to ensure your order is delivered on time, we are not responsible for shipping delays caused by circumstances outside of our control (such as bad weather, strike, carrier rescheduling or restrictions, natural disaster, epidemic, pandemic, or incorrect shipping address). Offer only applies for items indicated. Offer does not apply to shipments to PO boxes, A.P.O. and F.P.O. addresses, or international orders. Oversized items, expedited options, and orders shipped to Alaska and Hawaii do not qualify and will have additional charges as noted at checkout. If we miss the guaranteed delivery date, as your exclusive remedy, you can request an account credit of your shipping fees within 30 days from the ship date. Any account credits issued will be at our discretion. If you purchase several items, they may ship separately and at different times. We’ll send you a shipping-confirmation email when all or part of your order has been shipped. This offer can be suspended, modified, or revoked at our sole discretion without prior notice to you (including any change to the “order by” dates).
Refund Options
We offer two refund options for returnable merchandise:
- You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
- You can select to return for a refund to the original form of payment and pay a $11.99 return fee.
Extended Holiday Returns
Eligible items purchased October 15th through December 24th can be returned through January 15th, 2026. Eligible items will list "Extended Holiday Returns" in the shipping and returns detail of the product listing. For more information see our Return Policy.
Rue 365 Free Shipping:
Free standard shipping with The Rue 365 applies only to standard shipping on eligible purchases and is not available for shipments to AK, HI or internationally. Additional charges will apply to expedited shipping or oversized items. Click here for terms and conditions.