ABOUT THE PROGRAM
Pay $50 for a year of unlimited standard shipping. It’s a style no-brainer.
Once you’re in the program, unlimited standard shipping starts immediately. Currently in The Rue 30®? We’ll add however many days you have left onto your Rue 365.
Oversized items, expedited options, and orders shipped to Alaska and Hawaii do not qualify and will have additional charges as noted at checkout.
RENEWING THE RUE 365
We’ll automatically renew your Rue 365 status every year. You can cancel your subscription at any time by contacting us via email at at Rue365Concierge@cs.ruelala.com. You can also switch the auto-renew option to "off" or check your status at any time by visiting “My Account.”
Questions? Your Concierge is here to help: 855-877-5463 or Rue365Concierge@cs.ruelala.com.
TERMS AND CONDITIONS FOR THE RUE 365®
The Program is a customer loyalty program that entitles Subscribers to free standard shipping on all eligible purchases made at ruelala.com or using any Rue La La mobile application. To be eligible to be a Subscriber, you may need to be invited to subscribe to the Program. There is no minimum purchase requirement. Additional benefits (“Additional Benefits”) may be made available from time to time in our sole discretion. Additional terms and conditions may apply to these Additional Benefits, and such terms are made part of this Agreement by reference. You agree to abide by such other terms and conditions. If there is a conflict between this Agreement and the terms applicable to any Additional Benefits, the latter terms shall control with respect to your use of the Additional Benefits. We may modify or discontinue any or all Additional Benefits at any time in our sole discretion.
STANDARD SHIPPING ELIGIBILITY
Your order will be shipped free using standard shipping for so long as you have a subscription to the Program, unless (i) the shipping address is outside of the continental United States; (ii) your order contains items with special shipping and/or handling charges*; (iii) you select an expedited shipping method; or (iv) any other circumstance exists that would not allow for standard shipping.
*Some special product, order, and/or handling fees and/or taxes may still apply to eligible purchases. If only some items in your order are eligible for free standard shipping pursuant to the Program, you will pay applicable shipping charges for the ineligible items.
The standard annual fee to subscribe to the Program is currently $50. Your initial annual fee may be less if you enrolled in the Program in response to a specific offer. We may change the standard annual subscription fee at any time, but changes will apply only to new and renewal Subscribers. The fee is not refundable, except as expressly set forth below. Taxes may apply on any or all of the subscription fee, any benefits available under the Program, and/or any Additional Benefits. Additional terms and conditions may apply to specific portions of the Program, which terms are made part of these Terms and Conditions for The Rue 365 by reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms and Conditions for The Rue 365 and the terms posted or emailed for, or applicable to, a specific portion of the Program, the latter terms shall control with respect to your use of that portion.
Your subscription to the Program will be automatically renewed on an annual basis at the then standard rate. UNLESS YOU NOTIFY US BEFORE RENEWAL THAT YOU WANT TO CANCEL YOUR SUBSCRIPTION, YOU UNDERSTAND THAT YOUR SUBSCRIPTION TO THE PROGRAM WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL YEAR AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU) TO COLLECT THE THEN-APPLICABLE ANNUAL SUBSCRIPTION FEE AND ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
We reserve the right to grant or refuse a subscription to the Program to any applicant, in our discretion, and your subscription may be canceled or suspended at any time for any reason at our discretion (see Program Termination section below). Subscription is available to qualifying individuals 18 years of age or older.
You may not assign or transfer your subscription to the Program, any benefits thereunder, or any Additional Benefits.
For free standard shipping or other benefits (including applicable Additional Benefits, if any) to apply, you must be a Subscriber at the time you place your order. You will not be reimbursed retroactively for purchases made prior to your subscription to the Program.
We do not assume any liability for correspondence, mail, or email that is lost, delayed, or misdirected.
Applicable Rue La La return policies apply to all returns of eligible items that were purchased using the Program.
Once you become a Subscriber to the Program, you may receive additional emails related to the Program, the benefits available thereunder, and/or any Additional Benefits. We expect that you will submit and maintain accurate user information. You can update your information at any time by going to the “My Account” section of ruelala.com.
The initial term of your subscription to the Program shall commence on the date of purchase of your subscription and shall continue until one year from such date, unless your subscription is earlier terminated or canceled. The initial fee will be billed to your credit card used at checkout.
CHANGES TO THIS AGREEMENT
We may change the terms of this Agreement at any time. We will post such changes at Terms and Conditions for The Rue 365. YOUR CONTINUED USE OF THE PROGRAM FOLLOWING REASONABLE NOTICE OF ANY CHANGES TO THIS AGREEMENT CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES. YOU AGREE THAT NOTICE OF CHANGES TO THIS AGREEMENT POSTED AT TERMS AND CONDITIONS FOR THE RUE 365 CONSTITUTES REASONABLE AND SUFFICIENT NOTICE. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION. WE ENCOURAGE YOU TO REVIEW THE TERMS AND CONDITIONS FOR THE RUE 365 FROM TIME TO TIME TO ENSURE THAT YOU ARE FAMILIAR WITH THE MOST RECENT VERSION. Notwithstanding anything to the contrary herein, any increase in the subscription fee will not apply until a renewal of your subscription to the Program. If any provision of or change to this Agreement is found invalid, void, or unenforceable for any reason, such provision or change shall be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of the Agreement shall continue in full force and effect.
CANCELATION OF SUBSCRIPTION
You have the right to cancel your subscription to the Program at any time. You can cancel your subscription to the Program by contacting us via e-mail at firstname.lastname@example.org.
We may terminate the Program, any or all of the benefits thereunder, and/or any or all of the Additional Benefits at any time without notice. In the event of our termination of the Program or your subscription to the Program, we may, at our option, (i) maintain the benefits made available to you through the Program and/or any Additional Benefits until expiration of the your then-current subscription term; or (ii) refund each Subscriber a pro-rata portion of the subscription fee for the remaining portion of such Subscriber’s then-current term; or (iii) terminate the benefits made available to you through the Program and/or any Additional Benefits immediately upon our termination of the Program or your subscription to the Program. Please note, we will not give any refund for termination related to conduct that we determine, in our discretion, violates this Agreement or any applicable law, involves fraud or misuse of the Program, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights.
DISCLAIMERS; LIMITATION OF LIABILITY
While we will make every reasonable effort to resolve any disagreements you may have with Rue La La, if these efforts fail you we agree that all claims, disputes, or controversies arising out of or relating to this Agreement, your purchase or use of the Program, the purchase, sale, and/or redemption of any merchandise, services, and/or vouchers, or the content, display, or disclosure of any information on or in connection with the Program ("Claims") are subject to binding arbitration. This includes Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third-party claims, interpleaders or otherwise; and Claims made independently or with other claims. As used in this arbitration agreement, Rue La La includes its parent, subsidiaries, divisions, or affiliates and their respective officers, directors, employees, agents, or successors. Notwithstanding the above, we both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
YOU AND RUE LA LA ALSO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR RUE LA LA’S INDIVIDUAL CAPACITY AND IN SO DOING YOU AND RUE LA LA HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION, TO ASSERT OR PARTICIPATE IN A PRIVATE ATTORNEY GENERAL LAWSUIT OR PRIVATE ATTORNEY GENERAL ARBITRATION, AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND. HOWEVER, RUE LA LA WILL NOT INVOKE ITS RIGHT TO ARBITRATE ANY INDIVIDUAL CLAIM THAT YOU BRING IN SMALL CLAIMS COURT, AS LONG AS IT IS BROUGHT AND MAINTAINED AS AN INDIVIDUAL CLAIM.
Either party may initiate arbitration, which shall be conducted by the American Arbitration Association ("AAA") pursuant to its Commercial Arbitration Rules and Supplemental Procedures for Consumer-Related Disputes in effect on the date the arbitration is filed ("AAA Rules"), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA website, www.adr.org, or by calling the AAA at (800) 778-7879. Any arbitration hearing that you attend will be held at a place chosen by the AAA in the same city as the U.S. District Court closest to your then-current billing address, or at some other place to which you and Rue La La agree in writing. A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years of experience or a retired or former judge, selected in accordance with the AAA rules. Those procedures and rules may limit the discovery available to you or us. The arbitrator will take reasonable steps to protect your customer account information and other confidential information if requested to do so by you or us. The payment of administrative and arbitrator’s fees will be governed by the AAA’s rules. Unless your claim is valued at more than $75,000, Rue La La waives the right to recover an award of attorney’s fees and expenses against you. The arbitrator’s award is final and binding on the parties. Any Claim you have must be commenced within one (1) year after the Claim arises.
Updated: May 30, 2018.