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Making a Return

Need to reprint a label? No Problem!

New Return Experience: Go to Order History & Returns and select Start or Manage a Return. Under Pending return(s), select Reprint Shipping Label to access your return label or Get Mobile Return Code to access your return code.
For returns created through our previous return experience: Click here to go to your Returns History. Click  "Download Return Label" to view & reprint.

Extended Holiday Returns
Eligible items purchased October 15th through December 24th can be returned through January 15th, 2027. Eligible items will list "Extended Holiday Returns" in the shipping and returns detail of the product listing

*New* How to Make a Return: Order History & Returns

 Start your return

  • Select Start or Manage Return from the Order History & Returns page or from within an individual order.
  • You'll be taken directly to your returns site where you can begin selecting the item(s) you'd like to return.

2. Select the item(s) you'd like to return

  • Select the eligible item(s) you'd like to return.
  • Some items may not qualify for return.
    • Items that aren't eligible for return will appear under Not Eligible for Return with the reason they cannot be returned
    • Please review Our Return Policy for more details.
  • If you've already started a return, the item will appear under Pending return(s)

3. Select your Return Reason

  • Choose the reason that best matches why you're returning your item
  • Depending on the reason selected, you may also be asked to provide more information such as a Comment or Photo

4. Review your selected item(s).

  • Review the item(s) you've selected.
  • Verify your return reason
  • Select Next to continue

5. Select your Return Method

Choose one of the following:

  • Printerless Return

    • No printing needed
    • Show your return code at any FedEx location and participating Walgreens locations and they'll print the return label for you.

  • Print a Return Label

    • Print and attach your prepaid return label.
    • Follow the label instructions for where to drop off your return.

6. Select your drop-off location 

  • A list of nearby drop-off locations based on Zip Code will be displayed. Return you item to any FedEx location and participating Walgreens location.
  • Your return can be dropped off anywhere that accepts FedEx packages, including participating Walgreens locations. Not all locations support FedEx Mobile Return QR codes.

 

7. Select your Refund Method

Choose one of the following:

  • Store Credit Refund
    • No return fee.

    • Receive your full refund as store credit after your return has been processed

  • Refund to Original Payment
    • A return shipping fee will be deducted from your refund, starting at $11.99.
    • Processing typically takes up to 10 business days after your return has been processed
  • The Estimated Refund will automatically update based on the refund option selected

8. Review your return and select Submit

  1. Review your return summary
  2. Verify your refund method
  3. Select Submit

9. Complete your return based on the return method you selected

  • If you selected Printerless Return:

    • Select Get Mobile Return Code
      • If your return includes multiple packages, you'll receive a separate Mobile Return Code for each package
    • Pack only the item(s) listed for each return package
    • Present your QR code at any FedEx location and participating Walgreens locations
    • You can also:
      • Print a return label instead
      • Send the Mobile Return Code to another email address
  • If you selected Print a Return Label:
    • Select Print Return Label
    • Print your prepaid return label
    • Attach the return label to the outside of your package
    • Drop your package off at any FedEx location and participating Walgreens locations
    • If your return includes multiple packages, print and attach the correct return label for each package
    • Pack only the item(s) listed for each return package

Accessing an Existing Return After the Return Window

The Start or Manage Return button in your Order History is available during the 21 day return window. Once this window has passed, the button will be grayed out, even if you've already started a return.

You can still access your existing return using one of the following options:

If you have another order eligible for return:

  1. Go to your Order History & Returns, and select Start or Manage Return on an eligible order.
  2. Select Search by Order Number at the bottom of the item list.
  3. Enter the order number for the return you'd like to access. Any pending or in progress returns will appear.

If you don't have another order eligible for return:

  1. Visit the returns page
  2. Enter your order number and email address to access your existing return.