How long does it take to get my refund?
Once your return arrives at our warehouse, it will be queued for inspection before processing begins. After your return is accepted:
- Merchandise credit will appear in your account within 3–5 business days.
- Refunds to original payment will appear on your statement within 10 business days, depending on your financial institution.
Your refund method will match your original payment method. Shipping fees are non-refundable. A return fee starting at $11.99 will be deducted from refunds to original payment. The fee varies based on the number of items and labels.
I returned my item — why haven't I received a refund yet?
There are several steps between receiving your return and issuing your refund:
- Your return arrives at our warehouse.
- We send you a confirmation email.
- Once we receive your return, allow 5–7 business days for inspection.
- If accepted, your refund will be issued via your preferred method:
- Merchandise credit: allow 3–5 business days.
- Refunds to original payment: allow 10 business days.
If it's been longer than 10 business days since your confirmation email and you haven't received your refund, contact Customer Support.
I shipped multiple items back — why did I only receive a partial refund?
Two things can cause a partial refund:
- Multiple return labels: Items with separate return labels are processed separately and may arrive at different times. Each label has its own processing timeline.
- Items shipped under a single label: Only the item matching that label will be processed. Items included without a corresponding label may not be refunded. Make sure each item is matched to its correct return label before shipping.
If you believe an item was received but not refunded, contact Customer Support with your order number.
My refund amount looks wrong — why is it less than I expected?
Several things can affect your refund amount:
- The return fee (starting at $11.99) is deducted from refunds to original payment. This does not apply if you selected merchandise credit or received a complimentary label.
- Shipping fees are non-refundable.
- If your order used a promotion, part of your refund may appear as promotional credit rather than standard merchandise credit.
- Taxes are refunded on eligible amounts.
If your refund still looks incorrect after reviewing the above, contact Customer Support with your order number and the expected refund amount.
I received an email saying I'll be charged a return fee, but I have a complimentary label — will I be charged?
No. The return fee does not apply to complimentary return labels. The fee reminder is automated and may send regardless of label type. If a fee was charged in error, contact Customer Support.
What is the return window?
Items must be returned within 21 days from the date of item shipment. Late returns may be accepted at our discretion and, if accepted, will be refunded as merchandise credit. A restocking fee per item may apply.
What items can't be returned?
Final sale items appear in the returns experience but cannot be selected for return. Items marked non-returnable or with a similar designation at the time of purchase are also not eligible.
If you purchased final sale protection through Seel's Make It Returnable, you can initiate a claim directly through Seel at https://resolve.seel.com/.