Still Want It
Missing out on a style you love is no fun. That's why, if you tell us you still want it, we'll try to get it for you. Here's how it works:
- Click the "Still Want It?" button.
- Fill in the specifics (like your size or color preference).
- Provide your billing and shipping info.
- Submit your request.
If we can get it within 45 days, we'll charge your credit card and send it to you. Please note that if indeed we are able to get you your item, your card will be charged automatically once your item ships out. Because of this, we encourage our Members only to place Still Want It requests on items they seriously covet.
You can check the status of your Still Want It list (along with the expiration dates for any pending requests) by visiting My Account.
Before you submit your request, you'll see the expiration date noted. And if you forget, you can check it anytime on your Still Want It list in My Account.
Cancelling Still Want it
Changed your mind? Not a problem. As long as we haven't already shipped the item, you can cancel a pending request at any time. Just head to your Still Want It list and choose "Remove." If the order is on its way to you, it cannot be canceled.
Rue La La Credit & Still Want It
You can absolutely use any Rue La La Credit you have with your Still Want It request. If we can get the item for you, we'll apply any Credit you have in your account to the order (and if there's a difference, we'll charge that to your credit card).
Updating Still Want It Shipping & Billing
As long as your Still Want It order hasn't already shipped, you will be able to change your shipping and billing info for your pending requests. If your order has shipped, we are unfortunately unable to amend the shipping and billing information. Reach out to a Concierge directly for assistance.