What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details; returning customers simply log in to make their purchase. It’s that easy!
Please note that (1) all items in your shopping bag must be eligible for Installments by Afterpay and the total of all the items in your shopping bag must be between $30 and $3,000 and (2) Afterpay does not approve 100% of purchases. Find more information on how Afterpay determines what orders to approve here.
Where can I use Installments by Afterpay?
Installments by Afterpay can only be applied to purchases made on the RueLaLa.com website.
Can I use Installments by Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on RueLaLa.com using Installments by Afterpay. The total of all items in your cart must be between $30 and $3,000.
What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of certain products, including alcohol or vouchers. If you are purchasing ineligible products along with Afterpay-eligible products, you will need to place two separate orders.
How do I return an item purchased using Installments by Afterpay?
You can return any items purchased with Afterpay using our standard returns process. Please check that your return meets our Return policy here. If you elect to have your payment returned to your original form of payment (and not a merchandise credit), Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Where can I find out more about Afterpay?
If you have any questions about your Afterpay account or any concerns about your Afterpay purchase payment, please contact Afterpay at firstname.lastname@example.org or directly via a web form found here.