I was charged but I didn’t receive an order confirmation email
Please contact Rue La La customer service for assistance.
My order was cancelled but I was charged
If the order was cancelled, then we will automatically reverse the charge back to your bank. Please note that whilst your bank may re-apply the funds to your account immediately, it can take them up to 7 working days to complete the process on their side.
For PayPal payments you should expect to receive the funds back to your account within 24hrs.
What should I do if I think a fraud order was placed using my details?
Please contact Rue La La customer service for assistance.
I’ve been charged the wrong amount?
Please contact Rue La La customer service for assistance.