Alert: Our third-party international shipper cannot currently accept or deliver orders to Ukraine, Russia, or Belarus.
How We Ship
Rue La La has partnered with Borderfree and eShopWorld to ship orders internationally. Working with Borderfree and eShopWorld allows us to provide an enhanced shopping experience for our non-U.S. customers, with the benefit of seeing product prices in your local currency, guaranteed order totals at checkout, and no hidden fees. When you place an international order on Rue La La, your transaction will be with Borderfree or eShopWorld, but your Rue La La Customer Service Representative will gladly assist you with your customer service needs.
To learn more about the Borderfree order process, click here.
International Shipping Rates
International shipping rates will calculate and display the order total in your preferred currency, including shipping cost from our warehouse in the US to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country.
Certain countries will have the option to prepay duties and taxes at the time of checkout in which case a final order total will be provided before you submit your order. If the country is not available to prepay duties and taxes during checkout, your order will be shipped DDU (Delivery Duty Unpaid). You will be liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Rue La La is not responsible for payment of this duty. Please consult your local customs office for more information.
What is the Status of My Order?
To check the status of your order, access your Order History in the account section of Rue La La.
To track your international order, locate your order ID in your Order Status or Order Confirmation.
BorderFree: Confirm your Order is with BorderFree (Order ID beginning with E4X) and check the status here.
- For Order Number, please enter your 10 digit Rue La La order ID or the Borderfree Order ID (starts with E4X)
eShopWorld (ESW): Confirm your Order is with ESW (Order ID formatted 123456-1234567890 or similar) and check the status here.
- For Tracking Number, please enter the ESW tracking information from your email confirmation.
International Shipping Restrictions
All international shipping restrictions will be noted on the product page or at checkout. The good news is that most items featured on Rue La La are eligible for international shipping. There are some exceptions, of course, including voucher orders, oversized or overweight items, hazardous materials, and other items restricted from exporting.
For any additional questions, please refer to our Shipping FAQs.