I was charged but I didn’t receive an order confirmation email
Please contact Rue La La customer service for assistance.
My order was cancelled but I was charged
If the order was cancelled, then we will automatically reverse the charge back to your bank. Please note that whilst your bank may re-apply the funds to your account immediately, it can take them up to 7 working days to complete the process on their side.
For PayPal payments you should expect to receive the funds back to your account within 24hrs.
Can I add/remove/edit items from my order?
All orders are final sale and cannot be edited once checkout is complete.
Why is BorderFree/BF or eShopWorld/esw/US Direct appearing on my PayPal or bank statement?
Rue La La has partnered with BorderFree and eShopWorld to provide members with a smooth shopping experience when ordering internationally. While your transaction will be with our international partners, your Rue La La Customer Service Representative will gladly assist you with your customer service needs.
What should I do if I think a fraud order was placed using my details?
Please contact Rue La La customer service for assistance.
I’ve been charged the wrong amount?
Please contact Rue La La customer service for assistance.
Do I need to pay Duties and Taxes?
We can confirm that your order is subject to VAT, import duties and/or taxes, and that these must be paid in full to ensure that your package can continue to your delivery address. These duties and taxes are calculated during checkout and included in the final order price.