Unable to Access Rue La La Store Page, Sales Event, or Images

Sometimes our Members are unable to view certain pages or images within Rue La La due to an issue with their device or web browser.

Clear Cache and Cookies

Note: Clearing your web browser's cache and cookies will cause some site settings to get deleted. For example, if you were signed in, you'll need to sign in again.

Chrome

1. Navigate to the top right corner and click the icon with three upright dots, which opens the Google Chrome menu.
2. Select Clear browsing data...
3. Ensure "Cookies and other site data" and "Cached images and files" are checked. You can uncheck "Browsing History" unless desired.
4. Select a Time range from the drop-down. We recommend "All Time"
5. Click Clear data, close the browser window and try again.

Firefox

1. Click on the Menu icon (☰) located on the top right corner of your Firefox browser
2. From the drop-down menu, select Settings
3. Click on Privacy and Security that is found on the left hand side
4. Scroll down to Cookies and Site Data menu
5. Select Clear Data...
6. Ensure "Cookies and Site Data" and "Cached Web Content" are checked.
7. Click Clear, close the browser window and try again.

Microsoft Edge

1. On the top-right, click the three dots and go to Settings.
2. On the left hand side select Cookies and site permissions.
3. Click on Manage and delete cookies and site data.
4. Go to See all cookies and site data.
5. Choose Remove all, close the browser window and try again.

Safari

1. Choose Safari from the top menu bar and then Preferences
2. Click Privacy
3. Choose Manage Website Data
4. Click Remove All to delete all cookies
5. Once you're finished, click the blue Done button. Close the browser window and try again.