Where We Ship (Article in Shipping & Handling Section):
48 Contiguous United States
Select standard, second day or next day at checkout for orders shipped within the 48 contiguous United States.
Alaska & Hawaii
To ship to Alaska and Hawaii, select second day at checkout. Please provide a physical street address for delivery, as we cannot deliver expedited shipments to P.O. boxes in Alaska and Hawaii. Your order will be delivered in two to seven business days from shipment. Note: Some items which ship directly from our vendors' warehouse aren’t eligible for delivery to Alaska or Hawaii.
P.O. Boxes & APO/FPO Addresses
Select standard shipping at checkout. Our items usually reach the post office by the estimated delivery date defined at checkout, but delivery from the APO or FPO to you may take longer (up to eight weeks in some cases). Please allow additional time for shipments to these addresses. Refer inquiries to the Military Postal Service.
Most Rue La La merchandise ships for a rate of $9.99 for standard shipping to the 48 contiguous United States. With The Rue 30, once you place an order and pay the shipping costs, standard shipping is free on every order you place for the next 30 days. You can find how many days of free shipping you have left on your account by looking in the upper right corner of your desktop screen, or at the top of your front page on the mobile app.
Additional shipping rates apply for oversized items, expedited options, and orders shipped to Alaska and Hawaii. Any special shipping charges will be noted on the product page under Shipping and at checkout.
Please Note: Rue 30 does not cover return shipping for refunds.
Pay $50 for a year of unlimited standard shipping. It's a style no-brainer. Head to our homepage, where you'll find this offer featured with the rest of the Boutiques that are currently running.
You can get more information on the program here.
Oversized items, expedited options, and orders shipped to Alaska and Hawaii do not qualify and will have additional charges as noted at checkout.
Please note: Rue 365 does not cover return shipping for refunds.
Shipping Time Frame
Please allow two to seven business days from the date of shipment for your order to arrive (unless otherwise noted). We try to group all of your orders together so that you receive a single package, though sometimes your orders may arrive in separate packages.
For estimates of shipping times, refer to the product page, or check your order confirmation email. You may also check the status of your order anytime in Your Account.
Please note that shipping times are approximated from the time your purchase leaves our warehouse.
Most items are available to ship in one to two business days from order date unless otherwise noted. We process, ship, and deliver packages seven days per week (location and carrier restrictions apply). Not all items qualify for expedited shipping. Expedited shipping must comply with address requirements of the carrier.
Due to Department of Transportation guidelines, regulated materials (such as fragrance items) can only be shipped via standard shipping.
Legal requirements prohibit orders containing alcohol from being shipped to certain states. These exceptions will be noted in the product description.
Some of our products require additional shipping and handling charges due to their size or weight, expedited shipping options, and orders shipped to Alaska and Hawaii. These charges will be noted on the product page and at checkout.
Please place a separate order for each shipping address you wish to use if you would like items to ship to different destinations. With The Rue 30®, after you place the initial order and pay the standard shipping costs once, standard shipping is free on all orders for the next 30 days.
While we’ll do all we can to ensure your order is delivered on time, Rue La La is not responsible for shipping delays caused by circumstances outside of our control. Offer only applies for items indicated. Offer does not apply to shipments to PO boxes, A.P.O. and F.P.O. addresses, or international orders. Over sized items, expedited options, and orders shipped to Alaska and Hawaii do not qualify and will have additional charges as noted at checkout. If you purchase several items, they may ship separately and at different times. To expedite your order, items that ship from the same location will be grouped together. We’ll send you a shipping-confirmation email when all or part of your order has been shipped.
Tracking Your Order
We will keep you updated on your order status via email. You can also check the status of your order anytime in Orders tab of Your Account. (Just select the Track button from the Order Details page. (The tracking page will give you the most up-to-date information.)