Purchasing Gift Cards
You can purchase a Rue La La gift card at ruelala.ourgiftcards.com. The Rue Gift Card is an e-gift card. You choose when it gets delivered. We can send it within a couple of hours or on any date you want up to 90 days in advance. If you want to give The Rue Gift Card to your recipient in person, email The Rue Gift Card to yourself then print it out. The recipient does not have to be a Rue La La Member to receive The Rue Gift Card. They will need to sign up on Rue La La to use it. But, as you know, signing up is (always) free and easy.
A quick note: You can only purchase The Rue Gift Card with credit cards (Visa, Mastercard, Discover) from U.S. addresses.
Using Your Gift Card
It's easy to redeem your gift card. Go to www.ruelala.com/redeem. If you are not a Rue La La Member yet, you will need to sign up here. It's always free and just takes a little info. (Literally just your email address and a password.) To redeem The Rue Gift Card, you will need the gift card's number and PIN. Once you've redeemed The Rue Gift Card, the full amount will automatically be loaded into your Rue La La Credit, which can then be used to purchase any item on Rue La La. You need to provide a credit card at checkout, even if your gift card can cover the full amount of your purchase. If you run into any problems redeeming your gift card, please contact your Concierge at firstname.lastname@example.org. They're always more than happy to help.
Sales Taxes & Gift Cards
If applicable, sales tax will be charged when the recipient uses the gift card credit to purchase an item on Rue La La.
Finding Gift Card Status
To check on the status of The Rue Gift Card you've purchased, go to ruelala.ourgiftcards.com and enter the Gift Card Number found on the Order Confirmation email you received after purchasing The Rue Gift Card. You'll be able to see if the gift card has been sent, if it's been scheduled for delivery at a later date, or if it has been redeemed by the recipient.
Canceling Gift Cards
If you have purchased The Rue Gift Card, it can be canceled for a full refund up until the point that it is redeemed for Credit by the recipient on Rue La La. To cancel your gift card order and get a refund, contact our Concierge at email@example.com.