Our Lowest Price. Promise.

Shop with Confidence This Holiday.

Purchase an item between Nov. 16 and Dec. 24 from Rue La La, and if we lower the price, let us know and we’ll match* it.

How to Get Our Lowest Price. Promise.

Customer Actions:

1. If you see an item on Rue La La with a lower price send us an email with the following details.
2. Email customer service (atyourservice@cs.ruelala.com) with the following information:
   • 1. Include the original order number with item information
     2. Confirm the item name (in the event there is more than one item on the order)
     3. Confirm the new, lower price seen
     4. and the date 
     5. Include “Our Lowest Price. Promise.” in the subject line or body of the email.
3. You will receive an email from the Customer Service Team within 3 – 5 days from the date of your request notifying you if your request was approved or not. If your request is approved, the Price Adjustment Credit will be reflected in your Rue La La account when you receive the Customer Service email.

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*Terms & Conditions:

Starting November 16, 2022, if you purchase an eligible item on Rue La La and the price goes lower on RueLaLa.com on or before December 24, 2022, you can request a price adjustment for Rue La La account credits. Proof of purchase is required for price adjustments.  Requests must be received no later than December 24, 2022.

The price adjustment will be the difference between the price you paid (excluding shipping and taxes) and the lower price in effect at the time of your request.  The difference between those two prices will be the amount of the Rue La La promotional account credit that will be applied to your Rue La La account (Price Adjustment Credit).

Item must be the identical item, brand name, size, weight, color, quantity and style number.

Item must be in stock for shipping at the lower price at the time of your request.

In order to request the Price Adjustment Credit:

1. If you see an item on Rue La La with a lower price send us an email with the following details.
2. Email customer service (atyourservice@cs.ruelala.com) with the following information:
   • 1. Include the original order number with item information
     2. Confirm the item name (in the event there is more than one item on the order)
     3. Confirm the new, lower price seen
     4. and the date 
     5. Include “Our Lowest Price. Promise.” in the subject line or body of the email.
3. You will receive an email from the Customer Service Team within 3 – 5 days from the date of your request notifying you if your request was approved or not. If your request is approved, the Price Adjustment Credit will be reflected in your Rue La La account when you receive the Customer Service email.

Only one price adjustment per item.

Exclusions:  This offer is not available for final-sale items; international shipments or orders; pricing or typographical errors; alcohol; promotional codes; or free items.

Returns:  For eligible items that are returned in accordance with Rue La La’s return policy - the refund will be processed for the original purchase price (including taxes) and the Price Adjustment Credit will be removed from the account, if available.

This is an exclusive offer, valid only for the Member who purchased the item and it cannot be shared or transferred. Price Adjustment Credits are promotional in nature and are issued without any exchange of money or value from you. As such, Price Adjustment Credits do not constitute property and you do not have a vested property right or interest in the Price Adjustment Credit. Price Adjustment Credits are not valid for prior purchases or balances.  This offer is not redeemable for cash, and is void where prohibited by law. Use of this offer in violation of these terms or instructions may render the offer void. Rue La La reserves the right to (i) decline a request for a Price Adjustment Credit if the Member fails to follow the instructions above; (ii) revoke or prohibit your participation for any reason, at any time, in our sole discretion, without notice, including when we suspect fraud or misuse, and/or (iii) terminate or modify this offer at any time. Credit is also subject to the complete Terms of Use located at https://ruelala.com/rueterms2022.